Skip to content

Terms

Punch Bowl Social Text Message Communication Policy

Effective Date: 11/27/2024

1. Purpose
This policy outlines the terms under which customers may opt in to receive text message communications from Punch Bowl Social. It ensures compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA) and relevant regulations, to protect customer rights and provide transparency.

2. Types of Communication
Customers who opt in may receive the following types of text messages:

  • Transactional notifications (e.g., reservation confirmations, event updates)
  • Account alerts and security notifications
  • Promotional offers, discounts, and marketing messages
  • Surveys and feedback requests
  • Customer support and service updates

3. Opt-In Consent
Customers must provide explicit consent to receive text messages from Punch Bowl Social. Consent can be given by:

  • Checking a designated opt-in box on our website, mobile app, or at a point of sale
  • Sending a specific keyword via SMS to [Punch Bowl Social’s short code]
  • Responding to a confirmation text message after initial sign-up

By opting in, customers agree to receive automated or manual text messages related to the services provided by Punch Bowl Social.

4. Standard Opt-In Message
Upon opting in, customers will receive the following standard message:

“Welcome to Punch Bowl Social! You’ve opted in to receive updates, offers, and alerts. View Terms, Conditions, and Privacy Policy @ https://punchbowlsocial.com/legal/privacy (https://punchbowlsocial.com/legal/privacy). Reply HELP for assistance or STOP to cancel. Msg & Data rates may apply.”

  • “HELP” Message Response:

“For help with Punch Bowl Social text messages, contact (720) 458-1514 | privacy@punchbowlsocial.com. Msg & Data rates may apply.”

  • “STOP” Message Response:

“You have been unsubscribed from Punch Bowl Social texts. No more messages will be sent. For additional assistance, contact (720) 458-1514 | privacy@punchbowlsocial.com.”

5. Frequency of Messages
Message frequency varies based on the type of communication and customer engagement but will generally not exceed 4 messages per month.

6. Message and Data Rates
Standard message and data rates may apply based on the customer’s mobile carrier plan. Punch Bowl Social is not responsible for any additional charges incurred by the customer.

7. Opt-Out Process
Customers can opt out at any time by replying “STOP” to any received text message or contacting Punch Bowl Social at (720) 458-1514 | privacy@punchbowlsocial.com to request removal from text communications.

8. Privacy and Data Security
Punch Bowl Social will handle customer data in accordance with our Privacy Policy, ensuring that information collected during the opt-in process and communication exchanges is securely stored and only used for permitted purposes.

9. Changes to the Policy
Punch Bowl Social reserves the right to modify this policy at any time. Customers will be notified of significant changes via [website updates, email, or text message]. Continued receipt of text messages following policy updates constitutes agreement to the revised terms.

10. Contact Information
For questions or concerns regarding this policy, please contact:
Punch Bowl Social
(720) 458-1514 | privacy@punchbowlsocial.com

Acknowledgment
By opting in to text message communication, the customer acknowledges having read, understood, and agreed to the terms outlined in this policy.